Terms

Who you are ordering from

You order from Maison Sorrel, run by Maison Sorrel. Address: 4 Orchard Mews, London E8 1ZZ. Your contract is with us. The website is provided for us by GrowOrder, which is not part of your order.

Placing an order

• Prices are in pounds sterling and are what you pay. Any delivery fee and discount are shown before you order.
• Your order is accepted when we start preparing it; the order page shows when that happens. Until then we may turn it down, for example if a dish has sold out or we cannot deliver to you, and we will let you know.
• Times are our best estimate. Busy periods, the weather or traffic can make an order late; we will contact you if there is a real delay.
• No payment is taken on this website yet: you pay us when you collect or receive your order.

Changing or cancelling

We make your food to order, so once we have started preparing it the order cannot be cancelled or changed. Before that, call us on 020 7946 0958 as soon as possible and we will cancel it. Because food is made to order and does not keep, the 14-day right to cancel that applies to most things bought online does not apply.

If something is wrong

If something is missing or not right, contact us as soon as you can, ideally the same day, and we will put it right, replace it or refund you as fair. This does not affect your legal rights as a consumer.

Allergies

Each dish lists the allergens we have declared for it, and our allergen information lists them all. Our dishes are made in a kitchen that may also handle other allergens, so we cannot promise any dish is completely free of them. If you have an allergy, please tell us before you order.

Offers, codes and points

• An offer or discount code applies only as described when you use it, and only while it runs.
• We may end or change an offer at any time; that never changes an order you have already placed.
• Loyalty points are earned and spent as shown in your account. They have no cash value, cannot be passed to anyone else, and are only for this restaurant. We may change or end the scheme; we will tell you first.

Your account

Keep your password to yourself; you are responsible for orders placed from your account. We may close an account that is misused. How we use your details is in our privacy notice.

The law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.